Privacy policy

Privacy Policy

Last updated: 23 October 2026

1. Introduction

Atelier Opulence respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website, place an order or contact us.

Where applicable, we process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), as amended.

2. Who Is Responsible for Your Information?

The controller responsible for the personal information described in this policy is:

Opulent Digital LLC, trading as Atelier Opulence
Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Email: help@atelieropulence.com

Please use these contact details for questions about your personal information or to exercise your data protection rights.

3. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Identity and contact information: your name, billing address, delivery address, email address and telephone number.

  • Order and transaction information: products purchased, order history, payment status, delivery information, returns, refunds and exchanges.

  • Payment information: information needed to process your payment. Payment card details are handled by our payment providers; we do not receive or store your full card number or card security code.

  • Technical and usage information: your IP address, browser type, device information, operating system and information about how you interact with our website.

  • Communications: messages, enquiries and other information you provide when contacting customer service.

  • Preferences: your marketing choices and cookie consent settings.

Please avoid sending sensitive personal information unless it is necessary to resolve your enquiry.

4. How We Obtain Your Information

We collect personal information:

  • directly from you when you place an order, complete a form, subscribe to marketing or contact us;

  • automatically through your use of our website, including through cookies and similar technologies, subject to applicable consent requirements;

  • from service providers involved in payments, fraud prevention and delivery, such as payment confirmations and delivery updates.

5. How We Use Your Information

We use personal information for the following purposes and on the following lawful bases:

Purpose Lawful basis
Processing orders, taking payments and arranging delivery Performance of our contract with you
Handling returns, refunds and customer service enquiries relating to your purchase Performance of our contract with you and compliance with legal obligations
Responding to enquiries before you purchase Taking steps at your request before entering into a contract
Maintaining records required by tax, accounting or other applicable laws Compliance with legal obligations
Preventing fraud, securing our website and managing legal claims Our legitimate interests in protecting customers, our business and our legal rights
Maintaining and improving our services using information that does not require consent Our legitimate interests in operating and improving our business, balanced against your rights
Sending promotional emails Your consent
Using cookies and similar technologies that require consent, including advertising technologies Your consent

Where we rely on legitimate interests, we consider the potential impact on your rights and do not use your information where those rights override our interests.

Where we need information to fulfil an order or meet a legal obligation, not providing it may prevent us from processing your order or providing the relevant service.

6. Marketing Communications

We send promotional emails where you have consented to receive them.

You may withdraw your consent at any time by clicking the unsubscribe link in an email or contacting help@atelieropulence.com.

Unsubscribing from marketing does not prevent us from sending necessary service messages, such as order confirmations, delivery updates or responses to your enquiries.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

7. Who We Share Information With

We may share relevant personal information with:

  • website hosting and e-commerce service providers;

  • payment processors and fraud prevention providers;

  • suppliers and fulfilment partners involved in preparing your order;

  • postal services, couriers and delivery partners;

  • customer service, communications and technical service providers;

  • analytics and advertising providers, where used and subject to applicable consent requirements;

  • professional advisers, including accountants and legal advisers;

  • public authorities where disclosure is required by law.

We share information only where necessary for the relevant purpose. Providers acting on our behalf are subject to appropriate contractual obligations concerning confidentiality, security and the use of personal information.

Some providers, including certain payment providers, may act as independent controllers for their own processing.

We do not sell your personal information.

8. International Transfers

Atelier Opulence is operated by a company based in the United States. Your information may be processed in the United States and other countries where our service providers operate.

These countries may have different data protection laws from those in the United Kingdom.

Where a transfer is subject to the UK GDPR’s international transfer restrictions, we use an applicable legal mechanism. Depending on the recipient and destination, this may include:

  • UK adequacy regulations;

  • the UK Extension to the EU–US Data Privacy Framework, where the recipient is appropriately certified and the transfer is covered;

  • the UK International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses, together with any required assessments and supplementary safeguards.

You may contact help@atelieropulence.com for information about the safeguards applicable to your information and how to obtain a copy, subject to necessary redactions.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on:

  • the information needed to complete your order and provide after-sales support;

  • applicable tax, accounting and record-keeping requirements;

  • the time needed to resolve complaints, disputes or legal claims;

  • security and fraud prevention needs;

  • whether you have withdrawn consent or requested deletion.

Marketing information is retained until you unsubscribe or it is no longer needed. We may retain a minimal suppression record to ensure that we respect your decision not to receive marketing.

Cookie retention periods vary according to the technology used and should be shown in the information available through our cookie management tool.

When information is no longer required, we delete it securely or anonymise it.

10. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Access: request a copy of your personal information.

  • Rectification: ask us to correct inaccurate or incomplete information.

  • Erasure: ask us to delete your information in certain circumstances.

  • Restriction: ask us to restrict how we use your information.

  • Portability: receive certain information in a structured, commonly used and machine-readable format, and request its transfer where applicable.

  • Object: object to processing based on legitimate interests.

  • Stop direct marketing: object at any time to the use of your information for direct marketing, including related profiling.

  • Withdraw consent: withdraw consent where processing relies on it.

These rights are subject to applicable conditions and exceptions. For example, we may need to retain certain records to comply with legal obligations.

To make a request, email help@atelieropulence.com.

We may request reasonable information to verify your identity. We normally respond within one month, subject to any lawful extension or adjustment to the response period. We will explain any applicable extension.

Requests are normally free of charge. Where the law permits a fee or refusal, we will explain the reason.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences and, where enabled, understand website usage and support advertising.

Strictly necessary technologies are used to provide services you request, such as maintaining your shopping basket and supporting checkout.

Where consent is legally required, optional cookies and similar technologies are used only after you consent. You can accept or reject optional technologies and change your preferences through our cookie management tool.

Rejecting optional cookies does not prevent you from placing an order. Blocking strictly necessary cookies through your browser may affect features such as the basket or checkout.

Our cookie management tool provides further information about the technologies used, their purposes, providers and duration.

12. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access is limited to people and service providers who need it for their work and who are subject to appropriate confidentiality obligations.

No website, transmission method or storage system can be guaranteed completely secure.

13. Complaints

If you have a concern about how we handle your personal information, please contact help@atelieropulence.com so we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Website: ico.org.uk
Complaints information: ico.org.uk/make-a-complaint

You do not have to contact us before exercising your right to complain to the ICO.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our operations or legal requirements.

The latest version will be published on this page with an updated date. Where required, we will notify you of significant changes or obtain consent before introducing a new use of your information.

15. Contact Us

For questions about this policy or your personal information, contact:

Opulent Digital LLC, trading as Atelier Opulence
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

Email: help@atelieropulence.com