Notre service client est à votre disposition du lundi au vendredi, de 9 h à 18 h.
Payer en toute sécurité
Vos paiements sont entièrement sécurisés grâce au protocole SSL.
Retours sous 30 jours
Retours et échanges faciles pendant 30 jours après réception.
Frequently Asked Questions
Quick answers on delivery, sizing and returns. Can’t find what you need? Drop us a line and we’ll gladly help.
Yes. You have 30 days from the day your order arrives to return it. Items should be unworn, unwashed and in their original condition[, with tags and packaging]. To get started, email us at help@atelieropulence.com and we’ll walk you through the next steps.
Yes. Email us at help@atelieropulence.com with your order number and the size or colour you’d like, and we’ll arrange the swap, subject to availability.
Email us at help@atelieropulence.com or call +1 505 528 9028. We’re available Monday to Friday, 09:00–18:00 CET, and we aim to reply within [24 hours / 1 business day].
Yes, on orders over £34.90. [Free delivery applies to: UK, France, Belgium, Luxembourg and Switzerland.] The delivery cost is always shown at checkout before you pay.
Orders are processed and dispatched within 1–2 working days.
Estimated delivery to the United Kingdom: 4–9 working days after dispatch. You’ll receive tracking details once your order is on its way.
