Frequently Asked Questions

Quick answers on delivery, sizing and returns. Can’t find what you need? Drop us a line and we’ll gladly help.

Can I send something back if it’s not right?

Yes. You have 30 days from the day your order arrives to return it. Items should be unworn, unwashed and in their original condition[, with tags and packaging]. To get started, email us at help@atelieropulence.com and we’ll walk you through the next steps.

Can I swap my item for another size or colour?

Yes. Email us at help@atelieropulence.com with your order number and the size or colour you’d like, and we’ll arrange the swap, subject to availability.

How do I get in touch with you?

Email us at help@atelieropulence.com or call +1 505 528 9028. We’re available Monday to Friday, 09:00–18:00 CET, and we aim to reply within [24 hours / 1 business day].

Is delivery free?

Yes, on orders over £34.90. [Free delivery applies to: UK, France, Belgium, Luxembourg and Switzerland.] The delivery cost is always shown at checkout before you pay.

How long will my order take to arrive?

Orders are processed and dispatched within 1–2 working days.

Estimated delivery to the United Kingdom: 4–9 working days after dispatch. You’ll receive tracking details once your order is on its way.

10% off your first order